Each piece is slowly crafted with a lot of heart and soul and I hope you experience all the magic that went into making it when you wear it or gift it! If there is an issue with your order, please let me know so I can work with you on a resolution. You may return new, unworn items within 14 days of delivery for a refund or exchange. Please email me and let me know why you want to return prior to shipping the item back. You can also request a refund via your account https://shopify.com/73018442019/account.

Shipping and insurance costs paid at purchase are non-refundable and returns that are not due to my error or shipping damage will be charged a 10% restocking fee. Buyer is responsible for all return costs. The item should be shipped back with the original packaging in a padded envelope or box with tracking and insurance. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Ninth House Collection is not responsible for returned items damaged or lost in transit. Refund of the item cost paid minus 10% restocking fee and sales tax, if applicable, will be processed once I receive the item in new condition. If I supply you with a return shipping label, that cost will also be deducted from your refund.

Resizing is done at my discretion. Please be certain of your ring and wrist size before ordering rings and bracelets. Resizing is difficult and most items require the piece to be disassembled and rebuilt. If I agree to resize the piece, you will pay additional fees to rebuild the item and shipping costs.

I cannot accept returns on sale items, personalized and custom orders, but if you have an issue, please contact me so we can determine a possible solution.

I am unable to offer refunds, returns, or exchanges on items shipped to freight-forwarding companies. For more information, see the Shipping Policy.

NHC reserves the right to cancel and refund any order at any time for any reason.

International Orders (Australia)

All International orders are final, no returns or exchanges. Repairs are done at my discretion. Buyer is responsible for all repair costs and shipping.

Wholesale Orders

Please email me for wholesale terms.

Damaged/Lost Items Policy

Items Damaged in Transit

All shipments are sent with Shipsurance insurance. If you receive an item that was damaged in transit, please contact me within 3 days of delivery with photos of the damage and I will file a claim on your behalf. Notice of damage must be provided to Shipsurance within 15 days of delivery.

All packaging material and damaged goods must be kept in the original form as received. Do not dispose of the packaging and items before a claim is completed. Photos of damaged items and both inner and outer packaging will be required when disclosing damage. Additional photos may be required throughout the claims process and are your responsibility, as the recipient, to provide them. Do not release any products or packaging to any other entity, including the carrier, repair estimate facilitator, or try to send items back to me. Doing so may risk invalidating the claim in progress and your ability to receive compensation for the lost or damaged item. You will also be required to sign an affidavit.

Once a claim is successfully processed and paid, we can proceed with a refund, replacement, or repair. Ninth House Collection will file claims and collect all funds reimbursed by Shipsurance/USPS/UPS.

Items Lost in Transit

If your item is lost in transit, a claim cannot be filed until 20 days after the shipped date. International orders can be filed 40 days after the ship date. Please contact me to request a claim if your order has not been delivered within this timeframe. You must contact me within 30 days of the ship date to request a claim. International orders must contact me within 50 days of ship date for a claim. 

Items Marked Delivered

If your package was marked "Delivered" by the carrier, but you did not receive it, you will need to contact your local Post Office or UPS to investigate. In some cases, the package may be delivered in the next few days. The carrier may also be able to track the delivery of your package by GPS to determine where it was left. Insurance may not cover the parcel for a refund if it was delivered and I am not responsible for their incorrect deliveries or stolen packages and cannot refund in these cases. If you suspect your package was stolen, you can file reports with USPS/UPS and your local police department.

Signature confirmation for delivery is recommended and available for an additional cost.