All orders are shipped via USPS from San Antonio, TX.
Domestic orders are shipped via USPS Priority Mail. Typical delivery time is 2-3 business days from ship date, but cannot be guaranteed. Tracking information and insurance are included.
International orders are shipped USPS First Class. Tracking and insurance may not be available to all destinations. Delivery times vary. Buyer is responsible for any customs duties and taxes that may be incurred.
Ninth House Collection is not responsible for carrier or customs delays.
You may return new, unworn items within 14 days of delivery for a refund. I'll also pay the return shipping costs if the return is a result of my error (you received an incorrect or defective item, etc.); otherwise, return costs are the buyer's responsibility. Shipping costs paid at purchase will only be refunded to EU buyers in accordance with EU laws; customers outside the EU will only be refunded the item cost and sales tax, if applicable. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Refund will be processed once I receive the item.
Because of the nature of these items, unless they arrive damaged or defective, I cannot accept returns for personalized orders.
If you need to return an item, please contact me with your order number and details about the product you would like to return.